Privacy Policy

Effective Date:

17/3/2025

At The Crown Southwell, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.

1. Who We Are

The Crown Southwell ("we," "our," "us") operates the website www.thecrownsouthwell.com . We are located at:

The Crown Hotel Southwell

11 Market Place,

Southwell

NG25 0HE

[email protected]

01636 919960

2. Information We Collect

We may collect and process the following information about you:

a) Information You Provide to Us

• Personal Information: Name, email address, phone number, and any other information you provide when booking a room, reserving a table, signing up for our VIP list, or contacting us.

• Payment Details: When processing bookings or reservations.

• Feedback & Reviews: Any information provided when you leave a review or feedback.

b) Information We Collect Automatically

• Usage Data: Details about your visits to our website, including traffic data, location data, and other communication data.

• Cookies: Information gathered through cookies (see our Cookie Policy below).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Bookings & Reservations: To confirm and manage table or room bookings.

• To Respond to Enquiries: To communicate with you regarding your queries.

• For Marketing Purposes: To send exclusive offers, updates, and information (only if you have opted in).

• To Improve Our Website: To understand how visitors interact with our site and enhance their experience.

• To Comply with Legal Obligations: Where necessary for regulatory and legal compliance.

4. How We Share Your Information

We will never sell or rent your data. However, we may share your information in the following ways:

• Service Providers: We may share your data with trusted third parties who assist with services such as payment processing, website hosting, or email marketing.

• Legal Requirements: We may disclose information where required by law or to protect our rights.

5. Marketing Communications

If you opt-in to our VIP list, we may send you information about offers, promotions, or upcoming events.

• You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly at [email protected].

• We will never send marketing communications without your consent.

6. How We Store and Protect Your Data

• We implement appropriate technical and organisational security measures to protect your information.

• All personal data is stored securely and only retained for as long as necessary to fulfil the purpose it was collected for, or as required by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Correct any inaccurate information.

• Delete your personal data, subject to certain conditions.

• Object to processing for direct marketing.

•Withdraw Consent at any time, where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We aim to respond within 30 days.

8. Cookies

We use cookies to improve your browsing experience and analyse website traffic. Cookies help us understand how you use our site, which allows us to enhance your experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for the functioning of the website.

• Analytics Cookies: To understand how visitors interact with our website.

• Marketing Cookies: To deliver personalised advertisements (only if consented to).

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Booking.com, TripAdvisor). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Data Retention

We only retain your data for as long as necessary for the purpose it was collected or as required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with an updated "Effective Date."

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📞 Phone: 01636 919960
📧 Email: [email protected]
📍 Address:

The Crown Hotel Southwell

11 Market Place,

Southwell

NG25 0HE